FAQ's
We understand that hiring a private investigator can feel overwhelming. To help you make informed decisions, we’ve compiled answers to the most common questions we receive. If your question isn’t covered here, don’t hesitate to reach out—we’re here to help.
FAQ's
General Questions
What services do you provide?
We offer a wide range of private investigation services, including personal investigations (infidelity, missing persons), corporate investigations (fraud detection, employee surveillance), and legal investigations (evidence collection for family law and insurance cases). Each case is tailored to your specific needs.
What areas do you serve?
Our team primarily operates across South East Queensland, including Brisbane, the Gold Coast, the Sunshine Coast, Ipswich, and surrounding areas. We also maintain a network of trusted contacts to assist with cases nationally and internationally.
How do I know if I need a private investigator?
If you’re facing uncertainty and need reliable answers, a private investigator can help. Whether it’s personal doubts, business risks, or legal matters, our team offers clarity and actionable insights to guide your decisions.
How do I get started?
Getting started is easy. Simply [contact us →] for a consultation. We’ll listen to your concerns, answer your questions, and create a tailored plan for your investigation.
Can I check on the progress of my case?
Of course. We provide regular updates and are always available to answer questions during the investigation.
Do you guarantee results for surveillance or skip tracing services?
No, we cannot guarantee results for our services, and here’s why:
- Accuracy of Provided Information: The quality and completeness of the information you provide directly impact the investigation. If details are outdated, incomplete, or inaccurate, it may limit our ability to deliver results.
- Unpredictable Circumstances: Subjects may change their routine, location, or habits, making them harder to trace or surveil. Surveillance and tracing rely on real-world variables, and outcomes are not always predictable.
- Legal and Ethical Boundaries: We strictly adhere to legal and ethical guidelines. If any aspect of the request breaches these boundaries, we will not proceed further. Ensuring compliance can sometimes limit investigative avenues.
- Nature of the Task: Surveillance and tracing involve real-time observations and searches. Success is influenced by factors beyond our control, including the subject’s behavior and other environmental conditions.
- Third-Party Records or Systems: Information sourced from third-party systems, databases, or records may be limited, incomplete, or unavailable, which can affect results.
If you have concerns or questions about your request, please reach out to us directly at info@pijane.com.au. We're always transparent and will guide you through the process.
What happens after the investigation is complete?
We’ll deliver a comprehensive report with our findings (if required), along with any supporting evidence. We’ll also discuss the results with you and provide guidance on your next steps.
Privacy and Confidentiality
Will my case be kept confidential?
Absolutely. Confidentiality is a cornerstone of our business. All cases are handled with the utmost discretion, and your privacy is always protected.
Do I need to provide my personal information?
We require basic information to start your case (e.g., contact details and case background), but this information is strictly confidential and used solely for the investigation.
How do you ensure privacy during investigations?
Our team uses discreet techniques and follows ethical guidelines to ensure your privacy is never compromised. We communicate securely and only share findings directly with you.
Process and Methodology
How does the investigation process work?
The process begins with a consultation to discuss your needs. We then create a tailored plan, conduct the investigation using advanced techniques, and ( if required) deliver a detailed report with actionable insights.
How long does an investigation take?
The duration varies depending on the complexity of the case. Some investigations take a few days, while others may require several weeks. We’ll provide an estimated timeline during your initial consultation.
How do you collect evidence?
We use a combination of surveillance, background checks and advanced tools to gather evidence. All findings are court-admissible and meticulously documented.
Costs and Payments
How much do your services cost?
Our fees vary depending on the type and scope of the investigation. A retainer upfront is required. See above for minimum cost and what it includes
Why We Require a Retainer Upfront ?
A retainer ensures we can allocate the necessary time, resources, and expertise to your case right from the start. Investigations often require immediate action, whether it’s initiating surveillance, accessing critical databases, or covering operational expenses. By securing a retainer upfront, we’re able to begin work promptly and dedicate our full attention to achieving the best possible outcome for you. This approach ensures transparency and demonstrates a mutual commitment to your case.
Are there any hidden costs?
No. We pride ourselves on transparency. All costs will be outlined in your initial agreement, and we’ll keep you informed of any changes during the investigation.
Personal Investigations
How do you handle infidelity investigations?
We approach infidelity cases with sensitivity and discretion. Our process includes surveillance, evidence collection, and clear communication to ensure you feel supported throughout.
Can you help locate a missing person?
Yes, we specialise in locating missing persons using advanced investigative tools and resources. Whether it’s a long-lost loved one or someone difficult to trace, we’re here to assist, though we can’t guarantee success.
What if my suspicions turn out to be wrong?
Our goal is to provide clarity, not judgement. If your suspicions are unfounded, you’ll have peace of mind knowing the truth.
Corporate and Legal Investigations
Can you investigate employee misconduct?
Yes, we offer surveillance and evidence collection for cases involving theft, fraud, or policy violations. Our findings can help you take appropriate action confidently.
Are your reports admissible in court?
Yes. All our evidence is gathered in compliance with legal standards and can be used in court proceedings.
Do you work with solicitors?
Yes, we frequently partner with solicitors to provide evidence for family law, civil, and criminal cases. Our detailed reports and professional testimony strengthen your case.
Ethics and Trust
Are your investigators licensed?
Yes, all our investigators are fully licensed and adhere to strict ethical and professional standards.
What if I’m not sure about hiring a private investigator?
We encourage you to book a consultation to discuss your situation. We’ll provide honest advice on whether our services are the right fit for your needs.
What if I have additional questions?
We’re here to help. If you have any other questions, don’t hesitate to reach out to us directly.
Still Have Questions?
If you didn’t find the answer you were looking for, we’d love to help. Get in touch with our team for a confidential consultation.